I am

About Me

I’m Jeanette Carbaugh, a detail-oriented and solutions-driven professional with a strong background in accounting, bookkeeping, payroll, and business operations. I love bringing order to financial processes, optimizing workflows, and ensuring accuracy in every detail—whether it’s reconciling accounts, managing payroll, or streamlining administrative systems.

With years of experience handling AP/AR, invoicing, payroll processing, and financial reporting, I’ve developed a sharp eye for efficiency and problem-solving. I take pride in identifying inconsistencies, fixing errors, and implementing automation tools that make day-to-day operations run smoother. Learning new systems comes naturally to me, and I quickly adapt to new accounting software, workflow tools, and technology upgrades to improve processes.

Beyond the numbers, I bring strong organizational and administrative expertise, ensuring compliance, accuracy, and smooth operations behind the scenes. I’ve supported teams with record-keeping, document management, compliance tracking, and vendor coordination, always keeping things running efficiently.

I thrive in fast-paced, dynamic environments where I can solve problems, improve processes, and contribute to a team’s success. If you're looking for someone who can keep financial and administrative tasks organized, accurate, and optimized, let’s connect!

Work Experience

Although I have spent nearly 29 years in the same company—a family-owned business—don’t mistake that for a lack of adaptability or tech-savviness. Quite the contrary!

Throughout my career, I have worn many hats, taking on diverse responsibilities across business operations, finance, HR, marketing, technology, and leadership. I thrive on solving problems, streamlining workflows, and implementing new technologies to drive efficiency and growth.

As a mostly self-taught professional, I take pride in my ability to continuously learn and adapt. Whether it’s mastering new software, optimizing processes, or tackling complex business challenges, I embrace change and innovation. To further strengthen my expertise and position myself as a top candidate, I am currently pursuing certifications in key areas that align with my skills and career goals.

I am eager to bring my experience, problem-solving mindset, and dedication to continuous improvement to a new opportunity where I can make a meaningful impact.

📊 Finance & Accounting

I have managed financial processes, including accounting, payroll, invoicing, and budgeting, ensuring accuracy and financial health.

• Full-cycle bookkeeping and financial management (QuickBooks Desktop & Online, QuickBooks Enterprise)

• Single-state payroll processing & compliance, includes tax filings and benefits management (Patriot Payroll, QuickBooks Online Payroll, Gusto, Square Payroll)

• Accounts Payable & Receivable Management, invoicing, and collections (QuickBooks, Bill.com)

• Budgeting & forecasting to drive financial decision-making (Excel)

• Sales tax compliance & reporting using Avalara

• Profit margin analysis and pricing strategy development (Excel)

• Financial reporting & data analytics (Excel)

• Cost reduction & vendor negotiations to improve cash flow

🖥️ Business Operations & Administration

I have managed day-to-day business operations, ensuring efficiency, compliance, and alignment with company objectives.

• Process automation & workflow optimization to increase efficiency and reduce manual effort (Zapier, Power Automate)

• Development & implementation of Standard Operating Procedures (SOPs) to streamline operations and ensure consistency (ChatGPT, Word, Loom)

• HR management, including hiring, onboarding, training, and compliance to ensure smooth workforce integration

• Project management & cross-functional coordination to ensure timely, budget-friendly task completion (Asana)

• Retail & e-commerce operations management for seamless sales, inventory tracking, and payment processing (PayPal, Square, Webgility, SaasAnt, AccuPOS)

• Customer service strategy & support team leadership to ensure exceptional customer experience and efficient issue resolution (Groove, Jobber)

• Shipping & logistics management for retail and e-commerce operations, ensuring timely deliveries and efficient inventory management (ShipGear, Webgility, Teapplix, Stamps.com, UPS Worldship)

👥 Leadership & Team Management

I have led and managed teams across multiple functions, focusing on collaboration, training, and achieving company goals.

• Team Leadership: Led teams in operations, customer service, productivity, manufacturing, and installations, driving success and achieving company goals

• Training: Trained team members across various departments, ensuring they had the knowledge and skills to succeed in their roles

• Hiring & Onboarding: Managed recruitment and streamlined onboarding processes to ensure smooth integration of new hires

• Conflict Resolution: Addressed workplace issues with a focus on open communication and solutions that support team dynamics

• Cross-functional Collaboration: Worked closely with other departments to align strategies, improve processes, and drive company success📣 Marketing & Digital Strategy

📣 Marketing & Digital Strategy

I was in charge of these activities as time allowed, focusing on key marketing initiatives that aligned with the company's overall goals.

• Digital marketing strategy development, focusing on customer acquisition, engagement, and retention

• Search engine optimization (SEO) to improve organic search rankings and drive traffic to websites

• Content creation & management for websites, blogs, and social media platforms, ensuring consistent brand messaging

• Email marketing campaigns for lead generation, customer nurturing, and promotional offers using tools like SendGrid/Twilio, Mailchimp, and others

• Social media marketing & community engagement on Facebook and Instagram, supporting brand presence

• Paid advertising management, including Facebook ads, Google Ads, and Microsoft Ads, and transitioning from print advertising to digital marketing for greater efficiency

• Website development & maintenance, ensuring responsive, user-friendly sites with optimized e-commerce functionality

• Graphic design & branding for digital and print assets using CorelDRAW

Skills

Standout Projects & Achievements

• Employee Handbook: Authored and maintain the company’s employee handbook, ensuring clear communication of policies and procedures.

• Payroll Efficiency: Transitioned from handwritten timecards to digital timekeeping, reducing payroll entry time by 20%.

• Project Management: Implemented Asana to track job progress, improving efficiency and reducing mistakes and missed operations.

• eCommerce Shipping System: Established and integrated a shipping department and software when we launched our eCommerce site, streamlining operations.

• Showroom Reconstruction: Planned and oversaw the reconstruction of our showroom, offices, and shop following catastrophic damage last year.

• Triathlon Coaching & Fundraising: Coached recreational athletes to complete Olympic and Half Iron distance triathlons, raising funds for the Leukemia & Lymphoma Society through Team in Training and the local cancer center through Team Endure.

• Martial Arts Achievement: Earned my 2nd Brown Belt in Shaolin Kempo and am actively working toward Black Belt.